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Boy patient looking up at the doctor, doctor pointing to her wrist

The Doctors and staff at Family Doctors @ Tuggerah Medical Practice follow a Code of Conduct where we will behave in a courteous and professional manner whilst maintaining the highest levels of service and care which the Practice and our patients expect.

In return, patients agree and acknowledge:

  • they will inform the doctor if they are receiving treatment from another health professional.

  • they will disclose their medical history including medications to their doctor.

  • they have read and understood the cancellation policy and will notify the Practice in accordance with this policy when they cannot keep an appointment.

  • they will pay for any service and products received as advised by their doctor or the Practice.

  • they will not conduct themselves in a manner that interferes or threatens the rights of other patients, practitioners or staff including in a manner that may lead to the breach or likely breach of any policy, standard or laws.


We request all patients and visitors help us to make our Practice a safe place for everyone.


We ask that all parties treat everyone with respect and patience. 


We will not accept (in person or on the phone):

  • Making verbal or physical threats.

  • Swearing in the presence of practitioners, staff and/or other patients.

  • Shouting or making offensive remarks.

  • Racism/Sexism.

  • Attending when intoxicated with alcohol and/or drugs.

  • Damaging or stealing property.

  • Acting in a manner that is likely to cause harassment, alarm, or distress to others in general.

Anyone who carries out the above behaviour/s will be asked to leave and their future attendance at the Practice may be discontinued resulting in having to seek health care elsewhere.


​​We value your feedback.

Should you have any complaints, questions or concerns, please email the Practice Manager at

Patient Code of Conduct

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